Delivery

Note: Helen Bye Flowers will continue to deliver to all Melbourne metropolitan suburbs during the COVID-19 event until further notice.

Our Same day delivery cut-off times are:

  • 2pm for most suburbs Mon-Fri
  • 12pm Saturdays
  • Some exclusions on Public Holidays

Delivery timeframes

All orders confirmed to you via email notification will be delivered on that day, unless we contact you directly to discuss an issue (e.g. incorrect delivery address). Note that if we are unable to complete a delivery, additional cost may be incurred if a delivery must be rescheduled or redirected to another address.

Depending upon the number of deliveries we have for a given day, we are typically able to deliver within our shop opening hours (Mon-Sat). However, should there be unforeseen circumstances, deliveries may be completed as late as 7:00pm to residential addresses, if required.

Please note that we will not attempt to deliver to schools after 3:00pm or offices after 5:00pm.

We also offer extended delivery times during peak periods such as Valentine's Day and Mother's Day.

Delivery tracking

Helen Bye Flowers will send you a text message or email once your order has reached its destination.